Terms of service

LAST UPDATED: 7th July 2026

Vault Beauty Pty Ltd (ACN 698 325 012) trading as 'Vault Beauty Trading' (ABN 78 698 325 012)

We encourage you to read the policy in full by clicking on each of the below headings.

Welcome to Vault Beauty.

In these terms, we also refer to Vault Beauty as "Vault Beauty", "our", "we", or "us". And you are you!

These terms apply when you use this website, being https://vaultbeauty.au and any other websites we operate with the same domain name and a different extension ("Website"), and when you purchase products through this Website ("Products").

If you're looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here.

We separated these terms into three parts: Part A covers buying Products, Part B covers browsing this Website, and Part C covers liability, warranties and interpretation, and applies to both.

Please let us know if you have any questions about these terms, and don't continue using this Website or purchase any Products unless you have read and agree to these terms.

Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products. However, we may change any part of these terms at any time by updating this page, so different terms may apply next time you use this Website or purchase Products. Check the date at the top of this page to see when we last updated these terms.

Part A — For When You Buy Products

1. Submitting an Order

By submitting an order for purchase of a Product using the Website's functionality (Order) you represent and warrant that:
1. you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
2. you are authorised to use the debit or credit card you provide with your Order.
Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.
Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.

2. Accounts

To submit an Order and/or to purchase a Product, you may be required to sign-up, register and receive an account through the Website (an Account).
As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, bank account information (through Shopify), and other information as determined by us from time to time.
You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.
Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.
We may suspend or cancel your Account if you do not comply with these terms or any other reason on notice to you.

3. Products

(Product Information) We sell cosmetics, beauty products, fragrances and related products. We take reasonable care to ensure that descriptions, photographs, ingredient lists and other information about the Products displayed on the Site are accurate at the time of publication. However, minor variations in colour, packaging, appearance and formulation may occur, and images are indicative only.
(Ingredients) You acknowledge that the ingredients that our Products are made from and other descriptive information about the Product will be as specified by the manufacturer or supplier. Please contact us if the Website does not state the ingredients a particular Product is made from.
(Product Suitability and Use) You are responsible for reviewing the ingredients, directions and any warnings for a Product before use and for determining whether the Product is suitable for you. You should patch test Products before first use where recommended, discontinue use and seek medical advice if you experience any adverse reaction and seek professional advice if you have sensitive skin, allergies, a medical condition, or are pregnant or breastfeeding. To the maximum extent permitted by law, and subject to the clause dealing with consumer guarantees, we do not warrant that any Product is fit for a particular purpose or suitable for your individual needs, and we are not responsible for any allergic reaction, sensitivity, irritation or other adverse effect arising from your use of a Product.
(Availability) You acknowledge that all our Products are subject to availability. We do our best to keep our Products in stock and to keep the Website up to date on the availability of Products. If for some reason, we are unable to supply the Products you order, we will contact you using the details you provided when you have placed the Order and provide a refund where applicable.
(Title & Risk) Until the price of your Products is paid in full, title in those Products is retained by Vault Beauty. Risk in the Products will pass to you on delivery in accordance with clause 5. Delivery must not be refused by you.

4. Payment

All prices are:
1. per unit (except where indicated);
2. in Australian Dollars; and
3. subject to change prior to you completing an Order without notice.
(Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.
(GST) Unless otherwise indicated, amounts stated on the Website include GST. In relation to any GST payable for a taxable supply by Vault Beauty, a tax invoice will be provided by Vault Beauty.
(Card surcharges) Vault Beauty will not charge a surcharge for card payments unless the surcharge is expressly permitted by applicable law. Where a surcharge is permitted, it will be disclosed before payment and will not exceed Vault Beauty's reasonable cost of accepting that payment method.
(Online payment partner) We may use third-party payment providers such as Stripe, Shopify Payments, PayPal, or any other payment provider we may use from time to time (Payment Providers) to collect payments for Products. The processing of payments by the Payment Provider(s) will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider — to the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.
(Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

5. Delivery and Shipping

(Delivery Costs) Delivery costs will be added to the cart upon checkout, at a flat rate. The prices displayed at checkout are inclusive of delivery to the address chosen by you.
(Free Delivery) Delivery costs may be waived if the monetary value of your Order and/or Purchase exceeds a specified amount on the Website (Free Delivery Amount). You acknowledge and agree that Vault Beauty may vary the Free Delivery Amount from time to time without notice.
(Delivery Details) Vault Beauty may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:
1. delivery is to the delivery point specifically accepted by Vault Beauty; and
2. we will deliver the Products to you in accordance with the shipping information displayed on our Website.
(Delivery Methods and Timeframes) Standard and express delivery options are provided by Australia Post or a nominated courier. Please note express delivery is not available for fragrance Products due to carrier restrictions on such items, and any delivery timeframes shown on the Site are estimates only and are not guaranteed. We are not liable for delays caused by the carrier or by events outside our reasonable control.
(Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
(Australia only) We currently deliver within Australia only. We do not offer international shipping at this time.

6. Vouchers, Discounts and Promotions

6.1 Discounts

We may provide discount codes offering a discount on the Products (Discount). To use a Discount, you will need to enter its code at checkout.
A Discount cannot be applied retrospectively to an Order. Discounts are non-transferrable and cannot be redeemed for cash or store credit.
If any additional terms or conditions apply to the Discount, these will be set out on the Website.

6.2 Gift Cards

Gift cards purchased from us are valid for a minimum of three years from the date of issue, and the expiry date will be displayed on or with the gift card in accordance with the ACL. Gift cards are not redeemable for cash, cannot be reloaded (unless stated otherwise), and any unused balance remaining after the expiry date will be forfeited to the extent permitted by law.

6.3 Loyalty Program

We may operate a tiered loyalty program (Loyalty Program) under which registered Account holders can earn and redeem points. The following framework applies, and full details are set out on the Site:

members earn 1 point for each dollar spent on eligible Products;
points may be redeemed once you reach the applicable redemption threshold in exchange for Products or voucher codes;
members may receive additional benefits, such as a free gift or free shipping, depending on the tier or incentive reached; and
points and benefits have no cash value, are non-transferable, and may expire in accordance with the Loyalty Program rules.

We may amend, suspend or terminate the Loyalty Program, or vary its rules, at any time on reasonable notice. We will not cancel points already validly accrued except where required or permitted by law.

6.4 Affiliate Program

We may operate an affiliate program (Affiliate Program) allowing approved participants to earn rewards for referring customers to the Site. Participation in the Affiliate Program is subject to separate affiliate terms notified at the time of application, including eligibility, commission rates and payment conditions.

7. Changes to Your Order

7.1 Cancellation by Us

We reserve the right to cancel your order for any reason and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be refunded back to your original method of payment.

7.2 Cancellation by You

You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you, subject to our discretion. However, our refunds and exchanges process in clause 8 may apply.

8. Returns and Exchanges

8.1 Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with a Product, you are entitled to a replacement or refund and to compensation for any other reasonably foreseeable loss or damage. For failures that do not amount to a major failure, you are entitled to have the Product repaired or replaced if it cannot be repaired within a reasonable time. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

8.2 Faulty or Defective Products

If you believe a Product is faulty, damaged or not as described, please contact us at support@vaultbeauty.au with your Order details and, where possible, photographs of the issue. Where a Product is faulty, we will, at your option and to the extent required by the ACL, provide a refund, replacement or store credit.

8.3 Change of Mind

We are not required to provide a refund or exchange if you simply change your mind. However, as a goodwill measure, we may offer store credit for change of mind returns where:

you request the return within 30 days of receiving the Product;
the Product is unused, unopened and in its original, sealed and undamaged packaging;
the Product is not excluded from change of mind returns for health, hygiene or safety reasons; and
you provide proof of purchase.

Change of mind returns are eligible for store credit only. We do not provide cash or card refunds for change of mind. You are responsible for the cost of returning change of mind Products.

8.4 Store Credit

Store credit issued by us are valid for three years from the date of issue, are not redeemable for cash, and may only be used to purchase Products through the Site. The expiry date will be displayed on the store credit.

9. Intellectual Property

Vault Beauty retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.
In this clause 9, "intellectual property rights" means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

10. Ratings & Reviews

We may allow you to rate a Product (Rating) and/or provide feedback to us regarding our Products (Review), on the Website.
You agree:
1. to ensure that any Rating is a true and fair reflection of your opinion regarding a Product;
2. to provide true, fair and accurate information in your Review; and
3. that you will not submit a Review that may be deemed rude, offensive, unlawful and otherwise inappropriate.
You acknowledge that we may copy, publish, distribute, translate and otherwise use any Rating on the Website and any of our social media platforms.
We reserve the right to remove or delete any Rating or Review (including any Photo), in our sole discretion, that such Review is inappropriate.

11. Third Party Hosting and AI

11.1 Hosting and Third Party Services

The Site is hosted and supported by Shopify. Certain functions, including payment processing, are provided by third parties. Your use of those functions may be subject to the relevant third party's terms and conditions, and we are not responsible for the acts, omissions, products or services of any third party.

11.2 Artificial Intelligence

Some features of the Site, such as product recommendations, may be powered by artificial intelligence tools provided by Shopify, which may use various LLMs. These tools generate recommendations based on data such as your browsing and purchase activity. Recommendations are provided for your convenience only, may not always be accurate, and should not be relied on as professional or personal advice. Further information about how we handle your personal information is set out in our Privacy Policy.

12. Marketing

If you provide your contact details, create an account, place an Order or opt in to marketing, we may send you marketing communications about our Products, offers, promotions, brands and content in accordance with applicable laws.
You can opt out of marketing communications at any time by using the unsubscribe function or contacting us. We may still send you non-marketing communications, such as order confirmations, shipping updates and account notices.
Where you provide beauty preferences, skin information or product preferences, we may use this to personalise recommendations, content and offers. Any recommendations are general only and are not medical, dermatological or professional advice.
The Website may allow you to subscribe to, follow or receive content from brands, suppliers or other third parties. We are not responsible for third party content, products, offers or recommendations, except to the extent required by law.

13. Third Party Terms — Suppliers

As we acquire goods supplied by a third party, you will be subject to the terms and conditions of that third party (Third Party Terms).
Provided that we have notified you of such Third Party Terms and provided you with a copy of those terms (for example, a link on our Website), you agree to any Third Party Terms applicable to any goods or services supplied by a third party that we use to provide you with the Products or any services related to providing the Products, and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.
You have the right to reject any Third Party Terms. If you reject the Third Party Terms, we cannot provide the Products to you, and you can cancel your Order in accordance with clause 7.

Part B — For When You Browse This Website

14. Access and Use of the Website

You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.

15. Your Obligations

You must not:

copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Vault Beauty;
use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;
use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
use the Website with the assistance of any automated scripting tool or software;
act in a way that may diminish or adversely impact the reputation of Vault Beauty, including by linking to the Website on any other website; and
attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
1. gaining unauthorised access to Website accounts or data;
2. scanning, probing or testing the Website for security vulnerabilities;
3. overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
4. instigating or participating in a denial-of-service attack against the Website.

16. Information on the Website

While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that from time to time, you may encounter the following issues:
1. the Website may have errors or defects (or both, as the case may be);
2. the Website may not be accessible at times;
3. messages sent through the Website may not be delivered promptly, or delivered at all;
4. information you receive or supply through the Website may not be secure or confidential; and
5. any information provided through the Website may not be accurate or true.
We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content (as defined below).

17. Intellectual Property

Vault Beauty retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.
You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Vault Beauty or as permitted by law.
In this clause 17, "intellectual property rights" means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

18. Links to Other Websites

The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

19. Third Party Platform

This Website is powered by Shopify (Platform) and the terms and conditions of that Platform may apply to your use of this Website to the extent applicable to you.
To the maximum extent permitted under applicable law and our agreement with our third party platform provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.

20. Security

To the maximum extent permitted by law, Vault Beauty does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

21. Reporting Misuse

If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

Part C — Liability and Other Legal Terms

22. Liability

22.1 Warranties

Under the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL), you may be entitled to certain remedies (like a refund, replacement or repair) if there is failure with the goods or services provided. Nothing in these terms is intended to limit the operation of the ACL. Please note that:

Products sold by Vault Beauty will have only the benefit of any warranty given, and insurance held, by the manufacturer.
To the maximum extent permitted by applicable law, all express or implied representations and warranties not expressly stated in this agreement are excluded.

22.2 Liability

To the maximum extent permitted by law and subject to clause 22.2(b), the total liability of each party in respect of loss or damage sustained by the other party in connection with these terms is limited to the total Fees paid by you to Vault Beauty under the most recent Order.
Clause 22.2(a) does not apply to your liability in respect of loss or damage sustained by us arising from your breach of clauses 2, 3, 4, 9, 10, 15, and 17 and any breach of third party intellectual property rights.
Claims for loss of or damage to Products in transit must be made against the carrier.

22.3 Consequential Loss

To the maximum extent permitted by law, neither party will be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue in connection with this agreement or any Products or services provided by us, except:

in relation to a party's liability for fraud, personal injury, death or loss or damage to tangible property; or
to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth).

23. General

23.1 Governing Law and Jurisdiction

This agreement is governed by the law applying in Queensland, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

23.2 Waiver

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

23.3 Severance

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

23.4 Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

23.5 Assignment

A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

23.6 Costs

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.

23.7 Entire Agreement

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

23.8 Interpretation

(singular and plural) words in the singular includes the plural (and vice versa);
(currency) a reference to $, or "dollar", is to Australian currency;
(gender) words indicating a gender includes the corresponding words of any other gender;
(defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
(person) a reference to "person" or "you" includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
(party) a reference to a party includes that party's executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
(these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
(document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
(headings) headings and words in bold type are for convenience only and do not affect interpretation;
(includes) the word "includes" and similar words in any form is not a word of limitation; and
(adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.

24. Notices

Any notices required to be sent under this agreement must be sent via email using the party's email addresses set out in this agreement, and the email's subject heading must refer to the name and date of this agreement.
If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.
The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.