Returns
Didn't work out? No sweat, it happens. Here's how returns work at Vault Beauty.
You have 30 days from receiving your order to request a return.
Before You Start
Your return must meet the following conditions:
- Items must be unused, unopened and in their original, sealed and undamaged packaging.
- Some items can't be returned for change of mind due to health and hygiene reasons - this will be noted on the product page where it applies.
- You'll need your order number or proof of purchase.
If your return doesn't meet these conditions, we may not be able to accept it.
Received something faulty or damaged? These conditions don't apply - just get in touch and we'll sort it out.
Faulty or Damaged Items
If something arrives faulty, damaged, or not as described, email us at support@vaultbeauty.au with your order number and photos of the issue. We'll arrange a refund, replacement, or store credit - your choice.
Change of Mind
We're not required to offer a refund or exchange if you simply change your mind - but as a goodwill measure, we may offer store credit where:
- you request the return within 30 days of receiving the item;
- the item is unused, unopened and in its original, sealed and undamaged packaging;
- the item isn't excluded from change of mind returns for health, hygiene or safety reasons; and
- you provide proof of purchase.
Change of mind returns are eligible for store credit only - we don't offer cash or card refunds for change of mind, and return shipping is at your own cost.
How to Start a Return
Email support@vaultbeauty.au with your order number and the reason for your return, and we'll guide you through the next steps.
Store Credit
Store credit is valid for three years from the date of issue, isn't redeemable for cash, and can only be used toward future purchases on vaultbeauty.au.
Shipping
We currently ship within Australia only.
For the full legal terms, see our Terms of Service.